Last Updated: March 18, 2026
1. Introduction
Poster Face Designs ("we," "our," or "us") operates the website posterfacedesigns.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account
- Photos: Images you upload to create personalized products (Big Heads, Calendars, Photo Cards, Custom Cards, Business Cards, Banners)
- AI Prompts: Text prompts you enter when using AI background generation features
- Order Information: Details related to your orders and transactions
- Payment Information: Processed securely through Stripe; we do not store credit card numbers
- Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, and navigation patterns
- IP Address: Used for security, fraud prevention, and analytics
- Cookies: Small files stored on your device (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your orders and deliver products
- Send order confirmations, updates, and support messages
- Respond to your inquiries and provide customer support
- Detect, prevent, and address fraud and security issues
- Analyze usage patterns to improve user experience
- Send promotional communications (with your consent)
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate our Service (payment processing, email delivery, hosting)
- Store Partners: If you send an order to a store location, that store receives order details necessary to fulfill your order
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4.1 Third-Party Services
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment Processing | Email, payment information |
| GoDaddy | Server Hosting | Server-level access logs |
| Replicate | AI Image Generation | Text prompts for background generation |
| Sentry | Error Monitoring | Anonymized error reports, IP address |
| ip-api.com | IP Geolocation | IP address (for visitor analytics) |
All service providers are contractually obligated to protect your information and use it only for the specified purposes.
5. Data Retention
We retain your information as follows:
- Account Data: Retained while your account is active, plus 90 days after deletion
- Uploaded Photos: Deleted 30 days after order completion
- Generated PDFs: Deleted 90 days after creation
- Order Records: Retained for 7 years for legal/tax compliance
- Analytics Data: Aggregated and anonymized after 24 months
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences
- Understand how you use our Service
- Improve performance and security
You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
7. Data Security
We implement appropriate security measures to protect your information:
- TLS/SSL encryption for all data transmission
- Secure password hashing (bcrypt)
- Regular security updates and monitoring
- Limited employee access to personal data
- Daily automated backups
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@posterfacedesigns.com.
9. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in the United States. By using our Service, you consent to this transfer.
11. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: mail@posterfacedesigns.com
- Website: posterfacedesigns.com
- Location: Hendersonville, TN